Frequently Asked Questions

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Frequently Asked Questions

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What are the minimum system requirements?
To Install the ARM MLM, you should have the following system requirements PHP Version 5, or above MYSQL Version 5 or above
Is there to be any special PHP settings?
There is no special Settings needed to run the ARM MLM software. Only you have to set up Cron.
What will be my website URL?
You have to purchase the Domain name yourself to run the MLM site.
How do I check my server configuration is right for your ARM MLM?
To check the Server configuration, you can contact your host provider.
What are the payment gateways you support??
The Default Payment Gateway in ARM MLM are Listed below, Payza, Bank wire, Perfect Money, Solid Trust Pay etc…
What are all the requirements have to do before buying the script?
You have to buy your website domain name and hosting server to install the script.
Can I see a demo of the script before ordering it?
Yes, please visit our Demo page. You can see what are the members’ area and admin area look like there.
Is your script encoded?
Yes, php files of our script are encoded. CSS, Images are not.
Can I change the design of my site?
No, you cannnot make any design as you wish. The HTML templates of pages are not encoded so if you know HTML you can change them.
Does the script have an installer?
Yes, with any script there is an installer included for an easier and faster installation of the software
If I do not like my script, can I get out money back?
A demonstration for the ability of the system where is available on our demo server before you make your purchase. All purchases are final and are not subject to money back. For more information, please read our terms for returns.
Can you help me with third party script installation?
Nope, we are not providing this service.
What else do I need to use your script?
Apache web server, GD library, CURL library, MCrypt and Cron job management.
Are there any hidden fees involving with the purchase of ARM MLM script?
ARM MLM has no hidden fees, and everything you see detailed on our website is what you get. However, custom/customization request may attract additional fees and charges.
Is there any possibility to change Logo, E-Mail Id, etc.?
Yes you can change, we are providing that facilities to admin , you can change contact name , E-mail Id, Website name, Logo, About us, Terms & Condition, etc.
Do you provide Hosting Package for your script?
Yes we are providing Hosting Packages , please contact our sales team by chat or email to know about the price.
Can I test your script on my local server?
Nope, you can’t test it locally, just on-line.
I don't understand about PHP and My SQL, can I still use your script?
Yes, you can use our package without Web Technical Knowledge.
Do I need any dedicated server to run your script?
Nope, we do not require any dedicated server.
Can I test your script on my local server?
Nope, you can’t test it locally, just on-line.
Is my information kept private?
Absolutely, we do not share any personally identifying information about you to any third party.
How can I make additional copy of my database to protect from harms?
We recommend you to keep the backup of database on regular basis by self using Database backup feature or we can do it for you at affordable rate.
Can you help me with third party script installation?
Nope, we are not providing this service.
Is banner's are included with the script?
No, banners are not included. You have to order banner separately.
I don't understand about PHP and My SQL, can I still use your script?
Yes, you can use our package without Web Technical Knowledge.
Is the source code is encrypted in the custom project?
Nope, the source code is open in the custom project.
How many members ARM MLM script can handle?
As many as, your web server and My SQL database server can handle. Of course, results may vary based on server processor and allocated memory.
What is MLM?
MLM (or) Multi Level Marketing is a system of doing business that involves Networks of People who use and recommend products, and then sponsor and teach others to do the same.
What is M * N matrix ?
A standard program structure, typically used for affiliate programs. Each downline level can contain an unlimited number of members, and has no width restriction. Members are always placed directly under their sponsor and upline, instead of being placed in the first empty spot.
What is forced matrix ?
A forced matrix is a system where there is a limit to the number of referrals any affiliate can refer. It makes sense to use this feature only in case you have defined multiple tier commissions. If you have just a single tier commission defined, it makes no sense to crate a structure of your affiliates.
What is auto spill-over ?
The act or an instance of spilling over. A quantity that spills over. An extension of something especially when an excess exists
Spoiler title
With Australia X-Up plan, It usually pays a set dollar amount on a fixed priced product or service rather than a percentage of the purchase price. The first two purchasers you enroll do not earn you anything.
What is binary referral system ?
The binary plan is a multilevel marketing plan which permits the distributors to have only two front-line distributors. If a distributor sponsors more than two distributors, the excess are placed at levels below the sponsoring distributor’s front-line. The Member has to balance down lines in efficient manner
What is uni-level referral system ?
It is regarded as the simplest of compensation plans. admin can enable the unilevel referral system by setting the level width to zero.so that the members can have unlimited numbers of direct referrals
What is Australian referral system ?
In Australian referral system,newly joined member need to pass up the x-up level set by the admin to get qualified to enjoy the all future personally sponsored members will be given to them and they can earn X-up level commission for their pass-ups
Tell me about referral program
In an affiliate program, you can recruit others to make referrals, that time certain commission is paid for a referral. You refer or recruit people to join who will also refer other people to join and so on. You will then earn extra commissions from every level of your downline.
What is mean by leadership bonus?
You’ll want to build and develop a quality team who enroll customers and who then in turn build teams of members who enroll customers. Leadership Bonuses are designed to reward you for helping people get started in this process.
What is bonus pool in uni-level plan?
This means that the company takes a small percentage of the total volume sales of the company and divides it up among the qualifying leaders each week or month depending on the plan.
Difference between the Australian binary plan and Tri-binary plan.
Both Australian Binary plan and Tri-Binary plan looks similar, the only difference between them is during the payout for pair, matching is required in Tri-Binary, whereas no matching is required in Australian Binary.
What is MLM board plan?
MLM Board plan is a group of member’s works in a team and whenever a board consist a set number of members, the Board splits into two boards. The top member will be promoted into next higher board and remaining members will be rearranged the splitted 2 boards. Admin can set number promotional board to be introduced and how many members can be in a Board.
Define Direct Referral Commissions?
If you sponsor the user directly, then you get some referral commission it’s called as direct referral commission.
What means pairing bonus?
Paring Bonus is an income generated when a customer gets two new members under team A and team B. You will earn an additional commission for every “pair” that you have.
What is matching bonus?
The Binary Matching Bonus pays you a percentage of the Binary Bonuses earned by your personally enrolled members. These matching bonuses encourage users to help and to teach the members in their team.
What means uni-level commissions?
This seems to be the simplest commission plan. You earn a specific commission for your front line. You get a certain amount of commission from the front line of your front line otherwise known as your second level, and the commission scheme flow deeper down below.
What is fast start bonus?
This is a way to begin earning money as soon as you enroll. Every qualifying member may earn bonus each time they personally enroll a new member. In order to qualify, you must be in an active status at the time of enrollment.
What is infinity bonus?
It often used with matrix pay plans .They allow you to earn down an Infinite number of levels if you meet the qualification. You could be blocked by someone on a lower level who also qualifies.
What means breakaways plans?
Breakaways are used with matrix pay plans. When a team member reaches certain qualification they break away from your team and you no longer receive the matrix pay out on that team member or anyone in that part of the matrix. You receive a lump sum monthly commission of the Break Away Unit.
What is stair step plan?
The stair step plan is the compensation plan that pays you for the total amount of your group. The total amount of your group can be achieved by your own personal sales amount or you’re down lines’ sales amount.
What is generation plan?
They function similar to unilevel pay plans, except instead of levels, you are paid on generations. A generation is all volume from you down to the next person in your downline who is the same or higher rank. The next generations are all volume from that person down to the next person your rank or higher, and so on.
What is mean by party plan?
The party plan is a method of marketing products by hosting what is presented as a social event at which products will be offered for sale. It is a form of direct selling.
What are the reward offers in party plan?
Our party plan offers the awards capabilities are customized awards, product based award, discount based awards, and commission based plan processing.
What are the features existing in party plan?
Commission plan processing, genealogy view, multiple payment gateway options, contact tracking functions, multiple language and multiple currencies supported, maintenance support and support different plans etc.
Will you explain the difference between MLM and party plan?
MLM compensation plan pay commissions for personal sales, accumulating commissions and bonuses on sales that are related through sponsoring lines.
Party plan sales commissions are generated through group selling, often with retail commissions plus incentives for gathering a group together.
What are genealogy types ARM MLM supports?
ARM MLM supports Unilevel, Australian X-up, and forced matrix genealogy structure.
What is direct selling?
Direct selling also known as direct sales, is a form of product or service in either a person-to-person or party plan method.
What is generational genealogy?
Genealogy shows the downlines of the members in graphical form. So you can easily view the downline members under any user.
Is the purchase price a one-time fee or annual?
The purchase of ARM MLM is one-time fee. We do not charge any annual fees.
How soon will I receive my download information after purchasing?
You will receive your download information very shortly after your order is confirmed.
I don't have a domain yet. Can I still purchase ARM MLM?
Yes! You can purchase ARM MLM now and update your registered domain name later.
I want to purchase more than five licenses. Is there a discount?
Yes. We offer substantial discounts for purchases that include more than five licenses. Please contact us and let us know how many licenses you need.
Can I get a custom quote on bulk license purchasing?
Yes, we can provide substantial discounts for multiple license purchasing. Please contact us using the contact form with information on how many licenses you’re interested in purchasing. We will respond promptly with a price quote.
I haven't got a message from you after my purchase?
If you still haven’t received a message in 24 hours, please, contact our sales team and we’ll send you download details.
Is it safe to order online?
Yes, we have the most secure online order processing systems available. All your personal information that includes your billing information is submitted via secure server.
Can I modify my Business Plans of my wish?
Sure, you can change your plans as your favor; we can assist you for your plan modification with some customizing fee.
Do you make a custom script?
Yes, we make a custom project for your favor and with small fee.
How to buy the ARM MLM script?
You can buy the ARM MLM script via online, by choosing the “order” option in our website. If you want to pay through the other gateways, please contact our sales support team.
How can I receive the ARM MLM script after purchase?
Once your payment is confirmed, we will send the script by mail to you, almost you will receive the script in 2-3 hours time.
Is the ARMMLM script having inbuilt template?
Yes, ARM MLM script having the inbuilt template, if you want new template please visit our gallery site and choose the best suit for your site.
ARMMLM script is open source?
Nope. This is license script for one domain. If you want the source code as open, we can provide it under customization.
Can you add different payment gateways option in ARMMLM script?
Yes, we can add different gateway option as your need under customization with little charge.
Can I get discount of your script?
Sure, we will give some special discount to the customer. You want to get more details about discount? Please contact our sales support team for more details.
Can you add extra features into this script for me?
If you want a feature which is not available in ARM MLM script, we can customize that your favor. Send your requirement details to our support team.
What currency is support in ARM MLM script?
ARM MLM script is configured to use dollars as the default currency. However, it can be configured to use different currencies. If you want to integrate different currencies into the ARM MLM script, we can do it under customization.
Is any refund policy available in ARM MLM?
Nope, we didn’t provide any refund policy.
Can I run a copy of the script on two or more domains?
No. You are purchasing a license to use the script only on one domain. You should order an additional license for every other domain.
Do I get support with my purchase?
We provide free support for 7 days.
What type of issues does support cover?
Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script.
How long do I get support after purchase?
We offer 7 days of free support with your purchase. You can extend the support for a nominal fee.
How long does it take to get a response from support?
All your queries will be responded within 24 hours.
Can I purchase extended support?
Yes, once your support expires you can purchase extended support for a nominal fee.
What should I do if I have a question that isn’t answered here?
If you have any questions that are not answered here or in any other sites, please contact us.
Do you provide phone call for the pre-sales or support enquires?
We no longer provide it as we prefer to handle enquiries by email and live chat.
Are there available any admin/user guidance?
Yes, we are providing the admin/user guide in the manner of video. Check it in our product tour page.
In what ways you provide the support to us?
We are providing the support in the ways of live chat and E-mail support.
How do I install ARM MLM?
To install ARM MLM on your server, follow the instructions mentioned here.
Can ARM MLM be installed in a subdirectory or ARM MLM?
Absolutely! You can install ARM MLM on any location on your server.
How do I move my installation to a new server?
First, check to see if your new host provides a migration service. If they do not, you can move the installation yourself by exporting your MySQL database using cPanel or PHPMyAdmin, downloading all your ARM MLM files to your computer desktop, importing your ARM MLM database on your new server, and uploading your ARM MLM files to the new server.
Do you offer free installation?
Yes, the package price includes free installation. Contact us to get free installation and we will respond to you very shortly. Only for limited period.
The manual installation has failed what can I do?
When you get errors during the installation, you can contact our support team.
Can you install ARM MLM script for me?
Yes,Provide us with your FTP info (host/login/password) and MySQL info (database/host/user/password) via contact form and ask for the installation.
If you do not know whether you have the MySQL database or if you do not know how to create it, please provide us with your CPanel login and URL details info.We will make the installation .
Is i have to provide any permission for folders?
Yes, you have to provide Read/Write/Execute ( 777 ) permission for folders public_html/uploadimages and administrator/uploadimages
Can I use ARM MLM on multiple domains?
If you want to install in multiple domain then you have to get multiple license script from us.
Can I change the domain license some day later?
No, you must buy the new domain license script.
Can I install the ARM MLM script on my own web server?
Yes, you can install the ARM MLM script on your own web server.
Do I have to buy a new license or renew existing license every year?
No, this is lifetime license so you do not need to renew the license.
Can I hire ARM MLM to write custom MLM/customizations?
Sure, we are offering customization services. Please contact us using the contact form with information on features that you need. We will respond promptly with a price quote
Are there any templates available for ARM MLM?
We have readymade templates for ARM MLM; you can select the template from here
How to order the design or a banner?
You can order us a custom unique design and/or banner you want any time. Provide us your requirement – basic info about the design you want us to create using the contact form. We will reply to you with the Time and price.
Does the script has documentations for developers?
No, the script is not offered with documentation for the functionality of the module. If you need help to
develop or change , please purchase an Open source License.
What is the difference between unique and normal template?
Unique Template means, once you have bought the template we will mark that as an SOLD OUT and also we are offering free template integration for unique template.
Do you make custom templates?
Yes, we will create custom/unique designs as per your requirements. Please contact our sales team through live chat or email (support@armmlm.com).
I would like to change the entire design of the Script, Is it possible? If yes what will be charge for that?
Yes, of course we can change the entire design based on your requirement, you need to explain your detailed design requirement to us. The price will be charged based on the design requirement. For more information please contact us.
Can you make customization of my script?
Yes, please send your customization details to our sales support team. We can tailor the script as your requirement with some customizing fee.
Can you make maintenance service for me?
Yes, please contact our sales support team through email or live chat. Our sales support team will reply immediately of your queries.